Frequently Asked Questions

Get quick answers to the most common questions about forms, resources, and support. Need more help? Reach out to our team—we’re here for you.

How do I send a prescription to your pharmacy?

Prescriptions can be sent to us through e-prescribe (search for Magnolia Pharmacy), by fax at (281) 356-9659, or by calling our dedicated prescriber line at (281) 356-5862. This line is reserved for providers and is answered Monday–Friday, 9am–7pm, and Saturday, 9am–2pm.

Can you help with formulation development or ingredient selection?

Yes. Our compounding pharmacists are here to collaborate with you. Whether you’re looking for guidance on ingredient options, dosing strategies, or have a challenging patient case, we’re happy to provide direct pharmacist-to-provider consultation.

How quickly are prescriptions filled?

Most compounded medications are ready for pickup or shipment within 24–48 hours.
Complex or highly personalized formulations may take a little longer to ensure accuracy and quality. If your patient has an urgent need, please let us know —we will always do our best to accommodate.

Can I set up a consult with one of your pharmacists?

Absolutely. We value collaboration. Call our prescriber line at (281) 356-5862 or email
support@magnoliapharmacy.com to schedule a provider-to-pharmacist consultation.

Do you charge for shipping?

We offer complimentary shipping on all compounded medications. UPS is our preferred carrier, and most Texas addresses receive delivery within 1–2 business days of shipping. All shipments follow validated protocols to ensure stability and quality.

Where do you ship medications?

We are currently licensed to dispense and ship medications only within the state of
Texas.

Do you bill insurance for compounded medications?

Due to the individualized nature of compounded prescriptions, we are unable to bill insurance directly. However, we provide free universal claim forms containing all the necessary information for patients to submit to their insurance plan for potential reimbursement.

I’d like to learn more about what your pharmacy offers. What’s the best way to get more information?

We’d love to share more about our services. Call our prescriber line at (281) 356-5862 or email support@magnoliapharmacy.com, and a member of our team will connect you with the resources you need.

What therapeutic areas do you specialize in?

We routinely support providers with formulations in hormone replacement therapy (BHRT), low dose naltrexone, dermatology, vaginal health, pain management, thyroid health, pediatrics, GI disorders, and more. If you have a unique patient need, our team is here to help develop a solution.

Do you provide patient education materials?

Yes. We offer product specific handouts, dosing instructions, and educational resources to your patients with their compounded medications to support adherence and confidence in their therapy.

What quality and safety standards do you follow?

Magnolia Pharmacy compounds are prepared under USP <795>, <797>, and <800> guidelines following all state and federal regulations, using ingredients from FDA-registered suppliers. Every prescription is verified for accuracy and quality before it leaves our pharmacy.

Can you compound medications free of allergens (gluten, dyes, preservatives, etc.)?

Yes. We can prepare medications without common allergens such as gluten, soy, dairy, dyes, or preservatives, depending on patient needs. Please specify any restrictions on the prescription, and our pharmacists will ensure the formulation meets those requirements.

What forms and dosage options do you offer?

We can prepare medications in a variety of delivery forms — including capsules, creams, troches, sublingual liquids, suppositories, injections, and more. If you’re unsure which form best suits your patient, our pharmacists can help guide the decision.